Jun 01 2009
Great business, great holiday!
Hello again!
As you might guess, I’ve been on holiday. As is usually the way – go on, don’t tell me you’re not the same! – the two weeks before and after the holiday are busy, getting packed and ready, tying up all the loose ends so that things go smoothly while we’re away and then going through the reverse process on our return.
This year things really were easier. For the first time I’d chosen to fly from a local regional airport – Cardiff – and the assistance was pretty exceptional. Normally, as we require some assistance for my Dad who has an electric mobility scooter, there are glitches: what to do, where to go, who will look after the scooter???? This time we pretty much had an escort for every stage of the process, someone to make sure that we got through all the checks, barriers and queues without fuss or stress. I have to say it was a very “personal” experience and much less stressful than a similar journey through Gatwick.
The holiday was excellent, good weather, fair wind and great sailing to be had…
The whole experience was great bar one small but significant blemish – I lost my pen.
I have – or had – a lovely Cross Ion gel pen. It was small, shiney, sleek, sexy chrome and it fit neatly inside my pocket on a keyring clip – but I lost it, probably on the airplane.
Then I decided to search online to see if I could buy a replacement only to discover that Cross don’t produce these pens any more.
Enter the knight in shining armour – Roger Knight to be exact.
Roger has a store on eBay and had a small stock of Cross Ion gel pens… I submitted my order around 4.30pm. I received an email acknowledgement within 6 hours, the pens were posted within 18 hours and with me within 40 hours… Now do you think that brought the smile back to my face? You bet it did.
So Roger Knight, thank you!!
It’s great to be able to share examples of great service – I’d certainly give my business to Cardiff Airport or to Roger Knight.
Who would you do business with?
