Jan 30 2009
Feedback – something so simple?!
Being a manager & a trainer, I’m very interested in giving feedback effectively.
Frequently in my workshops, people step way outside their comfort zones, try things they never thought possible and create some amazing improvements in performance and behaviour. Many times they are brilliant, other times while making obvious progress, there’s still room for significant improvement. The secret to keeping that momentum going in the right direction is delivering effective feedback.
When someone knows they have risked everything, a harsh word can crush that tender shoot, dowse that new found spark in a bucket of ice cold water. I choose my words very carefully!!
I’ve read books on the subject of giving feedback – and there are many to choose from.
There’s a definite gift to doing this well and there seem to be few people who are naturally gifted!
Andrew Morgan at Swansea University shared a memorable mnemonic – “The two Ms of feedback – Give them a Medal and Give them a Mission!”. Very pithy and a good summary of the process!
Thanks Andrew!
