Comments on: Little Chef Wins in Customer Service Stakes http://margaretcollinsonline.com/blog/training/little-chef-wins-in-customer-service-stakes/ Creating wealth, happiness and freedom - building businesses online and off. Sat, 03 Oct 2009 08:45:50 -0600 http://wordpress.org/?v=2.8.2 hourly 1 By: Margaret http://margaretcollinsonline.com/blog/training/little-chef-wins-in-customer-service-stakes/comment-page-1/#comment-10 Margaret Sun, 22 Feb 2009 11:43:55 +0000 http://margaretcollinsonline.com/blog/?p=160#comment-10 Thanks for this Marion - think we have found a real need for advising Tesco to improve customer service - my question is - does the thought fill you with joy or suck the life from your soul?!! Think I'll move rapidly on... enjoying my Sunday! Thanks for this Marion – think we have found a real need for advising Tesco to improve customer service – my question is – does the thought fill you with joy or suck the life from your soul?!! Think I’ll move rapidly on… enjoying my Sunday!

]]> By: Marion Ryan http://margaretcollinsonline.com/blog/training/little-chef-wins-in-customer-service-stakes/comment-page-1/#comment-9 Marion Ryan Sun, 22 Feb 2009 11:19:09 +0000 http://margaretcollinsonline.com/blog/?p=160#comment-9 Sorry to say it but Tesco customer service stinks. With a rare exception I find the people on the customer service desks are defensive and unhelpful. As for their promise to refund you the entire price of an item if it's marked wrong on the shelves, they only refund the whole lot if you ask for it. They always try first to give you just the over-charge and if you ask them what those massive signs mean, they apologise and give you the rest! In fact, it's probably about time I wrote to their chief exec in Ireland and let him / her know what their staff are up to! Rant over, happy Sunday, Margaret. Mx Sorry to say it but Tesco customer service stinks.

With a rare exception I find the people on the customer service desks are defensive and unhelpful. As for their promise to refund you the entire price of an item if it’s marked wrong on the shelves, they only refund the whole lot if you ask for it. They always try first to give you just the over-charge and if you ask them what those massive signs mean, they apologise and give you the rest!

In fact, it’s probably about time I wrote to their chief exec in Ireland and let him / her know what their staff are up to!

Rant over, happy Sunday, Margaret.

Mx

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